Why is Business Etiquette Important?
Business etiquette is the fuel that powers professional relationships.
In a civil workplace, individuals are more productive, team members interact
more smoothly, and people form strong ties with each other
and with other organizations.
However, in the absence of strong business etiquette, it's difficult for workers to collaborate effectively, for management to encourage confidence and trust,
and for organizations to build a positive culture and reputation.
In a civil workplace, individuals are more productive, team members interact
more smoothly, and people form strong ties with each other
and with other organizations.
However, in the absence of strong business etiquette, it's difficult for workers to collaborate effectively, for management to encourage confidence and trust,
and for organizations to build a positive culture and reputation.
The numbers are quite telling. According to the Harvard Business Review*:
98%
of workers
have reported
experiencing
uncivil behavior
of workers
have reported
experiencing
uncivil behavior
Among workers who have been on the receiving end of incivility, based on a poll of 800 managers
and employees in 17 industries:
and employees in 17 industries:
|
80% lost work time worrying about the incident |
78% said that their commitment to the organization declined |
48% intentionally decreased their work effort |
|
25% admitted to taking their frustration out on customers |
12% said that they left their job because of the uncivil treatment |
*Porath, Christine and Pearson, Christine. The Price of Incivility. Harvard Business Review. January-February 2013. https://hbr.org/2013/01/the-price-of-incivility
The good news: According to a Gallup Poll, good managers lead to organizations that:
Are 44% more profitable
Are 50% more productive
Have 50% greater customer loyalty
The bottom line: When an organization invests in business etiquette training,
it invests in its success.
Are 44% more profitable
Are 50% more productive
Have 50% greater customer loyalty
The bottom line: When an organization invests in business etiquette training,
it invests in its success.